Customer Service
In reality, goods and services aren’t sold; products and services are bought by customers
One Day Workshop!
Customer Service -
A Strategic Advantage
Leader’s in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it’s a business, a professional practice, a healthcare facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn’t enough!
High performance organizations have realized that their proactive approach to developing their employees skills help them leverage customer service as a strategic advantage. In this first part of the workshop you will:
- Define a vision of customer service
- Discover customer expectations
- Recognize the customer experience
- Enhance customer service skills
Coaching Customer Service
Organizations that place a high value on attracting new customers, dazzling customers with their superior services and keeping them long term, value the role that coaching plays in developing their workforce. Effective customer service coaches focus their attention on monitoring performance, providing feedback and recognize accomplishments of their service staff. Managers focus their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills.
In this part of the workshop you will:
- Understand customer service coaching
- Develop customer service coaching techniques
- Coach customer service personnel
- Enhance customer service coaching skills
“
The single most important thing to remember about any enterprise is that there are no results inside it’s walls. The result of a business is a satisfied customer.” - Peter Drucker