Developing High Performance Teams:
What They Are and How They Work
Overview
Note: Each module is approximately one-half day
Program Objectives
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Learn the basic principles of High Performance teams and the advantages of teams over traditional work groups
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Develop a team charter to guide decision making and day-to-day actions
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Learn good meeting management skills to improve the quality of team meetings
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Identify customer requirements and how they influence team performance
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Analyze and improve core work processes
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Clarify roles and responsibilities of team members
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Set goals and develop actions plans to achieve them
Module 1: Fundamentals of High Performance Teams
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The definition of a High Performance team and how it differs from a traditional work group
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The three elements of High Performance teams
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Four types of teams
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The stages of team development
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To create an image and name your team
Module 2: The Team Charter
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Identify your team’s key customers and stakeholders
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Determine the performance results expected of your team
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Decide your team’s purpose
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Identify the ideal characteristics of your team
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Develop a set of team operating norms
Module 3: Effective Meetings
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The characteristics of effective meetings
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How efficient and effective your meetings are
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Guidelines to improve the effectiveness of your meetings
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How to establish and run a meeting from an agenda
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A format for meeting minutes
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The three leadership roles required for successful meetings
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Discussion skills to improve the quality of team meetings
Module 4: Customer Focus
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Examine your attitude toward your customer
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Assess how customer-oriented your team and organization are
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Discuss and analyze feedback from key customers
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Identify key customer requirements
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Develop improvement plans to respond to customer feedback
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Develop a system for measuring and tracking key customer requirements
Module 5: Managing The Process
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Learn basic process mapping definitions and skills
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Map the team’s core process
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Identify and analyze process variances
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Identify and analyze key variances
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Develop action plans to improve the team’s core process
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Develop action plans to control key variances
Module 6: Team Member Roles And Responsibilities
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Learn how to be a self-sufficient and self-directing team
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Clarify shared team responsibilities
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Define and prioritize coordinating responsibilities
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Assign designated roles
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Understand the aspects of empowerment
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Use the empowerment matrix as a developmental tool
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Develop a maturation matrix
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Understand how the role of leader changes in a High Performance organization
Module 7: Setting Goals And Keeping Score
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Understand the importance of setting goals and tracking your performance
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Learn the building blocks of scorekeeping
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Identify your team’s key result areas
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Establish metrics in each of your key result areas
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Assess your current performance
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Set goals in each of your key result areas
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Evaluate your feedback system
Why wait and increase your risk or delay needed productivity improvements?