Skills for High Performance Team Work
Overview
Note: Each module is approxiamtely one-half day
Program Objectives
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Understand the basics of interpersonal communication
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Be able to give and receive feedback effectively
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Understand the dynamics of how groups work
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Be able to make effective decisions as a team
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Be able to solve problems effectively as a team
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Improve conflict resolutions skills
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Improve person productivity and use of time
Module 1: Basic Communication
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How people’s perceptions and viewpoints differ
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The basics of face-to-face communication
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The difference between one-way and two-way communication
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To understand the skill of listening
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To improve active listening skills
Module 2: Giving and Receiving Feedback
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Learn what feedback is
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Discover how open or closed you are to giving and receiving feedback
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Learn to give effective feedback to others
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Learn how to receive effective feedback from others
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Practice giving and receiving live feedback from team members
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Make a personal improvement plan to respond to team feedback
Module 3: Group Dynamics
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Learn what group dynamics is
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Experience and discuss group dynamics in action
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Learn about group process and shared leadership
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Determine what you can do personally to improve group process skills
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Rate your team’s group process
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Identify how your team will improve its group process
Module 4: Team Decision Making
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Discuss barriers to group decision making
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Learn about methods of group decision making
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Practice consensus decision making
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Practice using a group decision-making model
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Identify how your team will improve its group decision making
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Review who is responsible for current team decisions
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Identify team decision issues to be addressed
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Discuss shifting to ideal team decision-making responsibilities
Module 5: Team Problem Solving
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The challenges of group problem solving
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A working definition of problem solving
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A model for group problem solving and how to use it
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How to do creative brainstorming
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How to use cause and effect diagrams to analyze problems
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How well your team is set up for effective problem solving
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The areas of group problem solving in which your team will improve
Module 6: Conflict Resolution
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Learn a definition of unhealthy conflict and how to keep from crossing over into it
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Learn about five different conflict management styles
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Use a model to help you to choose how to respond to potential conflict situations
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Assess which conflict styles you most often use
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Practice a Three-Step-Model for resolving conflicts
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Decide how you want to modify your conflict style and how you will better handle your current conflicts
Module 7: Time Management
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How you are currently using your time
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The barriers which keep you from managing your time more effectively
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The difference between the important and the urgent, and how to schedule time for the important
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To set professional goals to guide your use of time
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A systematic approach to managing daily events
Why wait and increase your risk or delay needed productivity improvements?