The Trust Factor: Creating Win/Win Relationships
Overview
Note: Each module is approximately one-half day
Program Objectives
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Understand the core elements of trust and how to build trust by being trustworthy
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Identify your weakening, collusive patterns of relating to others
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View others in a way that promotes unity, trust, and goodwill
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Learn the four styles of communicating and influencing others
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Understand the three phases of interpersonal dialogue
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Practice the dialogue skills
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Develop the ability to confront poor performance and behavior problems
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Learn how to interact with others in ways that strengthen
Module 1: The Trust Imperative
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Appreciate the need for a collaboration in our interdependent society
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Learn the definition and key elements of trust
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Evaluate the consequences of high and low trust within an organization
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Understand the importance of being trustworthy in building trust and rate your trustworthiness
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Receive feedback from others about your personal trustworthiness
Module 2: Collusion
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Understand the dynamic of collusion
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Be able to identify and diagram collusive relationships
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Write a personal story of collusion
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Evaluate the consequences of collusion
Module 3: A Change Of Heart
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Learn the four reasons we engage in collusion
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Identify payoffs and prices from our collusions
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Understand the folly of trying to get others to change
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Learn the two ways of being in our relationships with others
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Experience a change of heart towards others
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Learn and practice the skill of creating safe and trusting conditions
Module 4: Face-to-Face Communication
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Explore the role of communication in interpersonal relationships
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Learn about alternative ways of communicating/influencing others
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Identify your “native tongue” or preferred style of communicating
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Understand the consequences of an absence of dialogue
Module 5: Interpersonal Dialogue: Core Principles
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Understand the definition and meaning of interpersonal dialogue
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Learn a model and the core principles of dialogue
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Understand why mutuality is the “bedrock” of dialogue
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Learn how to create a pool of shared understanding
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Know how to solve problems in a win-win way
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Do a self-assessment of your skills in interpersonal dialogue
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Receive feedback from others regarding your dialogue skills
Module 6: Interpersonal Dialogue: The Steps
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Learn the steps of dialogue
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Practice the skills of mutuality
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Learn and practice various inquiry skills
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Understand the meaning and guidelines of advocacy
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Know how to identify and share your left-hand column
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Practice using the skills of dialogue
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Identify actions to improve your ability to engage in dialogue
Module 7: Harnessing Harmful Behavior
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Learn to confront behavior that fails to meet your expectations
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Understand the importance of discipline and conformity in building trust
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Develop a set of non-negotiables for those whom you lead
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Practice the skill of harnessing harmful behavior
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Apply the skill to back-home situations
Module 8: Strengthening Our Relationships
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Understand the characteristics and consequences of co-dependency
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Know the difference between responsibility for and responsibility to another
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Learn a credo for your relationships
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Understand what you do that weakens others when you intend to help
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Learn the valuing process as a skill to strengthen others
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Evaluate what you do to strengthen others in your relationships
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Understand how contracting can be used to strengthen yourself and others
Why wait and increase your risk or delay needed productivity improvements?